To Our Valued Guests

​PROOF OF VACCINATION
Proof of vaccination is only required if you wish to enter our dining room or lounge. Proof is not required for the use of any other amenities and/or as a condition of your stay. 
BOOKINGS AND MAXIMUM ROOM CAPACITY
When a booking is made, it is accepted that the person making the booking is liable and responsible for the other people in their group.  Please advise us of the number and age of all guests staying.  The occupancy cannot exceed the maximum number each accommodation can hold.  (All ages)
Cabin #1 - 2 people maximum
Cabins #2,3,4,7 - 6 people maximum
Cabin #5 - 8 people maximum
Cabins #6 & #8 - 4 people maximum
All Suites #9, 10, 11, 12, 14, 15, 16, 17 - 4 people maximum
Inn rooms #31, 32, 33, 34 - 2 people maximum
Inn room #30 - 4 people maximum
 
CHECK IN (>4:00 PM)
Your room will be ready for check-in after 4:00 PM.  Please do not come onsite until after 1:00 PM.
Between 1-4 PM you can use the facilities and hang out until your room is ready.  
Watch for arrival and check-in information that will be emailed prior to your arrival date.
 
CHECK OUT (<11:30 am)
Please check out of your room prior to 11:30 AM on your departure date.
You can hang out and use the facilities until 4:00 PM.  
 
PRE PAYMENT & CANCELLATION POLICY
Peak Season --  -June 18 - Sept 6; 2021 -- December 21; 2021 - March 18, 2022--Holiday Weekends &  Special Events- A $200 pre payment per room is required.  As is the policy with most seasonal resort hotels, guests who leave before the confirmed departure date are responsible for the full payment of their original booking, should the room remain unsold.  Pre payments will be refunded if the request is made 21 days in advance of the arrival date, less a $50 administration fee.  If you cancel within 21 days of your arrival date, you will be charged for the entire stay booked. (If we are able to sell the room(s) over that 21 day period then we are happy to adjust based on total income lost).
 
Non Peak Season--A $50 pre payment per room is required.  As is the policy with most seasonal resort hotels, guests who leave before the confirmed departure date are responsible for the full payment of their original booking, should the room remain unsold.  Pre payments will be refunded if the request is made 14 days in advance of the arrival date, less a $20 administration fee.  If you cancel within 14 days of your arrival date, you will be charged for the entire stay booked. (If we are able to sell the room(s) over that 14 day period then we are happy to adjust based on total income lost).
 
Final payment can be made by cash, credit, debit card or Email Transfer.
 
LET US KNOW RIGHT AWAY IF YOU ARE UNHAPPY OR DISAPPOINTED 
We want you to have a GREAT STAY!!  There is always someone on-site if you need help during or after the desk hours.  We want you to leave wanting to come back and excited to tell your friends to come see us.  So during your stay we encourage you to let any of us know if you have any questions, concerns or maintenance needs.  If you are unhappy in any way, give us the chance by letting us know so we can do our best to take care of it right away; we cannot fix what we do not know!  Your check in sheet will have the owner’s personal cell to ensure you can always get the help you need.
 
GUESTS' VISITORS
Our facilities are for overnight guests booked at the inn only.  Additional numbers affect our ability to ensure that our guests have access to the amenities they have paid for to access.   Please check with the desk to see if visitors are possible.  You can always invite outside guests to join you in our restaurant/patio.   
 
OWN ALCOHOL
You can have your own drinks in / around your room.  You cannot bring your own alcohol into our licensed areas-patio, dining room or lounge.  Please use plastic cups while on the grounds to avoid broken glass (many bare feet in the summer!)
 
LOST AND FOUND
We ask for your cell phone number on check-in; this is so that if you forget anything we can contact you before you get too far!  If it is found after your departure, or you realize you left something--we will look for it and discuss how to get it back to you.  If it needs to be shipped we will ask for an email transfer of the shipping cost and a tracking number will be given to you.  (Double check your room before you go!  Especially for phone chargers!!)
 
SMOKING/VAPING
All accommodations are non smoking/vaping.  Anyone who decides to smoke/vape inside anywhere on the property will incur a $1000 cleaning fee.  Please do not smoke outside where it can bother any other guests; there are designated areas.  Dispose of butts in smoking garbage designated receptacles. ($300 fee if disposal outside is not in a receptacle...fires can be caused and cigarette butts scattered across the property degrade our resort)
 
PETS
Sorry, due to past experiences we cannot accept guests’ pets on the property.
Onsite owners have a golden doodle (Shiloh) who lives onsite.    
 
NOISE
Please keep noise levels down after 10PM to respect other guests.  No excessive noise.
No loud stereos/speakers outside.  No parties. 
COVID-19
Bonnie View is committed to providing the best hospitality & service to our guests. As we closely monitor the ongoing Coronavirus Disease 2019 (COVID-19) outbreak, we are taking every precaution to ensure our top priority remains the health, safety, and well-being of our guests and staff. This guides each and every decision we make.  We will continue to follow the guidelines provided to us by our local health organizations. As we stay current on this evolving situation, we want to assure you that we are taking the appropriate precautionary measures, such as:
  • Ensuring proper and rigorous cleaning and sanitization of common surfaces and food preparation environments, while providing additional sanitizing products to our guests and staff.
  • Ongoing staff training to enhance cleaning and disinfecting procedures to maintain a healthy environment for our guests and staff. 
  • As always, instructing our staff to stay home if they are not feeling well, working closely with and adapting to the ongoing safety guidelines from our local health departments.
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We will continue to respond and adapt as protocol changes to ensure the well-being of each other and our guests. Our entire staff thanks you for your continuous support of our business during these trying times. Please stay tuned for updates via our social media feeds. Stay safe!
 
DESCRIPTIONS/AMENITIES 
Whilst the utmost care is taken to ensure the description of facilities and services are accurate, these are continually changing.  Therefore, if a feature is essential to a guests in choosing a property--please confirm at the time of booking; let us know so we can make a note. 
PRIVACY
We are very much aware of your concerns about the privacy of your information. We have no desire or intent to infringe on your privacy and we will not provide your personal information to anyone else.  When you provide your personal information such as name, address, email address and telephone number, we will not give or sell this information to any outside company for any use. The information you provide will be kept confidential and will be used only to support your customer relationship with us. We have appropriate security measures in place to protect against the loss, misuse or alteration of information we have collected from you at our site.  We appreciate your confidence in us and promise that we take your privacy seriously.
FIREWORKS
Haliburton County has a NO firework bylaw.  Fireworks are only allowed on December 31 night from 7 PM-1 AM; AND from 7PM-11PM ‘the weekend preceding and the day of’--Victoria Day, Canada Day and Labour Day.  Chinese lanterns are never allowed.
Please click here for more information regarding your stay at Bonnie View Inn.